We want to update our clients and immigration community on the recent developments with the COVID-19 pandemic to assure you that our law firm is fully operational and continues to serve our clients’ immigration needs as well as complying with the government orders. The priority at this time is to comply with the necessary stay at home and other mandates to ensure that the world ends this emergency and that those affected obtain the necessary care. At the same time, we understand that our clients must continue to meet immigration deadlines, apply for benefits and continue to pursue their plans in the United States. As such, below is an update regarding our firm operations and client services:
- Are you currently working on cases during the COVID-19 shutdown?
Yes. Our firm is fully operational remotely and we have the latest technology to ensure that our staff and attorneys can continue to work on cases and answer any questions and provide the same top level quality services to our clients.
- Are you scheduling telephonic or video consultations? Yes! Our attorneys are working remotely and we are scheduling consultations via Zoom, Whatsapp and by Telephone.
- Are you scheduling in-person consultations and client visits to your offices?
No. In order to ensure the safety of our staff and the immigration community as well as complying with local and federal guidelines, our firm is working remotely and we are scheduling all consultations via telephone, WhatsApp and video-conference.
- Has USCIS (immigration) stopped operations?
USCIS and Embassies/Consulates have cancelled all in-person appointments. However, currently, the US government has not announced any changes in filing deadlines or requirements that relate to immigration. As such, our firm continues to process deadlines and filings to meet our clients’ needs. While we cannot predict how long this emergency will continue, we are prepared to serve our clients remotely for an extended period. We do not anticipate interruptions in the high level of service you are accustomed to receiving.
- Can I call you if I have any questions?
Yes. You may call us to our normal contact numbers. We would prefer, however, for you to email any questions that are not an emergency.
- Can I mail you documents, forms or checks?
Yes. The postal service through USPS (please try to avoid using FedEx or UPS at this time) is functioning normally and delivering mail to our offices. However, to the extent possible, we ask that you please upload documents and forms upload securely to INSZoom, our online platform. Alternatively, you can email us with documents and forms. Uploading your documents on INSZoom can avoid delays and possible disruptions in mail delivery. Payments can be made electronically through this link.
During this great time of uncertainty, we want to assure our clients that we continue to serve your needs and will make every effort to avoid disruptions and maintain our excellent client service. We thank you for your patience and understanding and please feel free to reach out to us with any questions or concerns.